Refund Policy

30-Day Money-Back Guarantee

At HandyPal, we stand behind the quality of our service. If you're not satisfied with our accessibility widget for any reason related to technical functionality, we offer a full refund within 30 days of your initial purchase.

Refund Eligibility

You may request a refund if:

• The widget fails to load or function properly on your website despite following our installation instructions
• You experience technical issues that our support team cannot resolve within a reasonable timeframe
• The service does not perform as described in our documentation
• You cancel within 30 days of your first payment

Non-Refundable Situations

Refunds will not be issued in the following cases:

• Requests made after 30 days from the initial purchase date
• Failure to install the widget correctly on your website
• Changes in your business needs or website requirements
• Violation of our Terms of Service or Acceptable Use Policy
• Accounts that have been suspended or terminated for abuse

Trial Period

All new subscriptions include a 7-day free trial. During the trial period, you can cancel at any time without being charged. If you cancel after the trial ends but within 30 days of your first payment, you're eligible for a full refund under our money-back guarantee.

How to Request a Refund

To request a refund, please contact our support team:

Please include your account email address and a brief explanation of why you're requesting a refund. Our team will review your request and respond within 2-3 business days.

Refund Processing

Once approved, refunds are processed as follows:

• Refunds are issued to the original payment method used for purchase
• Processing typically takes 5-10 business days, depending on your financial institution
• You will receive a confirmation email once the refund has been processed
• Your HandyPal account and widget will be deactivated upon refund approval

Subscription Cancellations

If you simply wish to cancel your subscription without requesting a refund, you can do so at any time through your account dashboard or the Stripe Customer Portal. Cancellations take effect at the end of your current billing period, and you'll retain access to the service until then. No refunds are provided for unused time in the current billing period for standard cancellations.

Partial Refunds

We do not offer partial refunds for subscription downgrades or mid-billing period cancellations. However, if you downgrade your plan, the change will take effect at the start of your next billing cycle, and you'll continue to have access to your current plan's features until then.

Fair Use Policy

Our refund policy is designed to protect customers from technical issues and service failures. We reserve the right to deny refund requests that appear to abuse this policy, such as repeated refund requests across multiple accounts or requests after extensive service usage.

Questions or Concerns

If you have any questions about our refund policy or need assistance with a technical issue before requesting a refund, please don't hesitate to contact our support team at support@handypal.net. We're here to help and will do our best to resolve any issues you may be experiencing.