Privacy Policy

1. Introduction

HandyPal ("we," "our," or "us") is committed to protecting your privacy. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you use our website accessibility service and platform.

2. Information We Collect

2.1 Information You Provide

We collect information you provide directly to us, including:

• Account information (name, email address, password)
• Company information (company name, website URL)
• Payment information (processed securely through Stripe)
• Communication data (support tickets, emails, chat messages)
• Profile information and preferences

2.2 Automatically Collected Information

When you use our service, we automatically collect:

• Usage data (features used, pages visited, time spent)
• Device information (browser type, operating system, IP address)
• Widget analytics (accessibility feature usage on your website)
• Log data (access times, error logs, performance metrics)

2.3 End User Data

When visitors use the HandyPal widget on your website, we collect anonymized data about accessibility feature usage to improve our service. We do not collect personally identifiable information from your website visitors.

3. How We Use Your Information

We use the collected information for:

• Providing and maintaining our accessibility service
• Processing payments and managing subscriptions
• Sending service updates, security alerts, and support messages
• Analyzing usage patterns to improve our service
• Detecting and preventing fraud and abuse
• Complying with legal obligations
• Generating accessibility reports and compliance certificates

4. Information Sharing and Disclosure

We do not sell your personal information. We may share your information with:

• Service Providers: Third-party vendors who perform services on our behalf (e.g., Stripe for payments, AWS for hosting)
• Legal Requirements: When required by law or to protect our rights
• Business Transfers: In connection with a merger, acquisition, or sale of assets
• With Your Consent: When you explicitly authorize us to share information

5. Data Security

We implement industry-standard security measures to protect your information, including:

• Encryption of data in transit and at rest
• Regular security audits and penetration testing
• Access controls and authentication requirements
• Secure data centers with 24/7 monitoring
• Regular backups and disaster recovery procedures

6. Data Retention

We retain your information for as long as your account is active or as needed to provide services. After account deletion, we may retain certain information for legal compliance, fraud prevention, and legitimate business purposes.

6.1 Widget Analytics Data

Widget analytics data (including widget loads, opens, and usage metrics) is automatically retained for approximately 30 days. Data older than 30 days is permanently deleted through our automated cleanup process that runs weekly. This ensures we only collect and store data necessary for providing current analytics insights while minimizing data collection in accordance with privacy best practices.

7. Your Rights and Choices

You have the right to:

• Access and update your account information
• Request a copy of your data
• Delete your account and associated data
• Opt-out of marketing communications
• Object to certain data processing activities
• Lodge a complaint with a supervisory authority

To exercise these rights, contact us at support@handypal.net

8. Cookies and Tracking

We use cookies and similar tracking technologies to enhance your experience. You can control cookie preferences through your browser settings. Essential cookies required for service functionality cannot be disabled.

9. International Data Transfers

Your information may be transferred to and processed in countries other than your country of residence. We ensure appropriate safeguards are in place to protect your information in accordance with this Privacy Policy.

10. Children's Privacy

Our service is not directed to children under 13. We do not knowingly collect personal information from children. If you believe we have collected information from a child, please contact us immediately.

11. Changes to This Policy

We may update this Privacy Policy periodically. We will notify you of material changes via email or through our service. Continued use of our service after changes constitutes acceptance of the updated policy.

12. Contact Us

If you have questions about this Privacy Policy or our data practices, contact us at: